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Reporting a problem

Use Report a problem on the batch page; the support team receives the batch's details automatically, and you see the answer on the page.

Example prompts

Copy one into a chat with AUTOCOUNT connected and change the details to your own.

1. Why was this document skipped? Explain the reason in simple words.

2. The batch says something needs a look. What should I check in AutoCount?

3. Give me the batch page so I can report the problem.

Steps

1. Open the batch page and press Report a problem at the bottom, or Report a problem with this document on a card.
2. Choose what is wrong, add a short comment if it helps, and send.

What happens next

• The support team gets the batch's details automatically; nothing in your book changes.
• Your report and its status (sent, being looked at, closed) show on the batch page, with any reply.

Tips

• Keep passwords and bank account numbers out of the comment.
• If the customer cannot wait, key the document in AutoCount by hand and say so in the report; then do not ask the AI to post it again.

Related topics

• TroubleshootingWhat to do when a book is offline, a preview has expired, a document was not saved, or AutoCount's version does not match.
• Withdrawing a posted batchA confirmer withdraws a posted batch on its page by typing the code; documents changed in AutoCount since then are left as they are.